Vilcabamba, Ecuador

+593-99-747-5913
Inside the country:

099-747-5913

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Policies

Reservation Policies

We will do everything possible to make your stay most enjoyable. To ensure you will have a very pleasant experience at MonteSueños, we have established the following policies. Please take a few minutes to review these policies and feel free to contact us if you have any questions.

Inquiries and Booking Information
To reserve the room of your choice, we offer two convenient ways for you to contact us:

Our on-line reservation system allows you to check availability and book rooms, packages and specials 24-hrs a day. When making an on-line reservation, the room is removed from inventory to prevent duplicate reservations. If we’re away from the property and you call us to make a reservation, there is a chance that another guest may reserve on line for the same room and date. While we’re away from the property, it may not be possible to close out the inventory in a timely manner to prevent your requested room from being reserved by another guest. Should there be an on-line reservation, the on-line reservation will be considered the confirmed reservation.

 

Room Rates
Rates listed on www.montesuenos.net are the most current, up-to-date rates on the Internet and are the rates that will be charged regardless of what may be found on another website. Other websites may not be maintained by MonteSueños where we have no control over the timeliness of rate updates.

Our prices and policies may vary for special events, holiday periods, and group bookings. The rates listed for each room represent our standard range of rates for that room.

A $10- $25 charge per guest per night applies to all guest rooms. Breakfast is included Monday - Saturday.
We welcome extended stays. Ask about our discounted rates for Extended stays. We accept Cash or Bank Transfer.

 

Cancellation Policy for MonteSueños


Making a reservation at MonteSueños is not the same as making a hotel reservation. MonteSueños is a small property where every guest reservation made is both important and special to us and last minute changes or cancellations significantly affect our business. When you reserve a room, we agree to turn away all other requests for that room and you agree to pay the rate quoted for the number of days you reserve it. A last minute cancellation gives us little chance of re-booking a room. For this reason we uphold a strict cancellation policy:

Guests are responsible for payment of all nights reserved regardless of their actual arrival or departure date. Guests who need to depart prior to their reservation end date will be expected to honor their reservation commitment. No-shows are also responsible for full payment of their entire reservation.


Cancellation of a confirmed reservation must be made 7 or more days prior to your scheduled arrival. All cancellations are subject to a $25.00 administrative processing fee per room, per night.


Reservations during holidays or special events require a 30-day cancellation notice prior to your arrival date for a refund minus a $25.00 administrative processing fee per room, per night.


While we understand that situations do arise, in the unlikely event that you must cancel your reservation within 7 days of your arrival, you will be responsible for the price of your entire reservation. This policy applies for reservations regardless of when the reservation was made. There are no exceptions to this policy including sickness, family emergencies or weather related issues.


In the event you need to change or reschedule your reservation to another date when your room is available, please do so 7 days or more in advance of your arrival to avoid a $25 administrative fee.